Small steps to excellence

Small Steps to Excellence

There are various different pathways to ongoing improvement and ultimately…


What is effective work?

What is effective work? It is the flow through the business of quality…


10 tips to a successful Media Release

Get your message out there! There’ll come a time in every business’ life when…


Do you own your business or does it own you?

I work with a lot of larger small businesses (self-employed people). When their…


Operations Management – a simple approach to excellence

Operations management and quality control systems are often seen as magic, but…